Account
Delete your SuriGO account
Last updated: 18 August 2026 · Applies to the SuriGO customer, driver and merchant apps
You can delete your SuriGO account at any time. There are two ways to do it.
Option 1 — In the app (fastest)
- Open the SuriGO app and sign in.
- Go to Profile.
- Tap Account.
- Tap Delete account and confirm.
Your account is deactivated immediately and the deletion is completed within 30 days.
Option 2 — By email
If you cannot access the app, send a request to contato@surigoapp.com from the email address on your account, or call +597 888 8155. Include:
- the phone number registered to the account, and
- your full name as it appears in the app.
We verify the request before acting on it, and confirm once the account is deleted. We respond within 30 days.
What gets deleted
- Your profile: name, phone number, email address and profile photo
- Saved delivery addresses and location history
- Chat messages with drivers and merchants
- Uploaded prescription images
- Saved payment methods and your push notification token
- Loyalty points, coupons and any remaining promotional credit
What we keep, and for how long
Some records cannot be deleted immediately because the law requires us to keep them:
| Record | Retention | Reason |
|---|---|---|
| Transaction and invoice records | As required by Surinamese tax and accounting law | Legal obligation. Kept in minimised form, unlinked from your profile where possible. |
| Order records under dispute | Until the dispute is resolved | To establish or defend a legal claim. |
| Fraud and safety records | Limited period | To prevent a closed account being used to evade a ban. |
Before you delete: deletion is permanent and cannot be undone. Any remaining wallet balance, loyalty points or promotional credit is forfeited, and you will not be able to recover your order history. If you have an order in progress, wait for it to complete first.
Questions
VENESEY IMPORT & EXPORT N.V. (SuriGO)
Jozef Israelsstraat 47, Paramaribo, Suriname
KKF no. 82430
contato@surigoapp.com · +597 888 8155
See also our Privacy Policy and Terms of Service.